Simple, Transparent Pricing

Choose the perfect plan for your business. All plans include 24/7 AI receptionist service.

Pricing & Plans

Choose the perfect plan for your business needs

IMPLEMENTATION FEE STARTS AT: $549+

(Based on conversational agent complexity)

One-time fee

Starter Plan

$299/mo
  • Included Minutes500
  • Concurrent Calls5
  • Best ForSmall businesses, testing

Professional Plan

$899/mo
  • Included Minutes2,000
  • Concurrent Calls15
  • Best ForGrowing companies, SMBs

Business Plan

$2149/mo
  • Included Minutes5,000
  • Concurrent Calls30
  • Best ForMid-market companies

Growth Plan

$2849/mo
  • Included Minutes7000
  • Concurrent Calls40
  • Best ForGrowing companies

Enterprise Plan

Custom/mo
  • Included MinutesCustom
  • Concurrent CallsCustom
  • Best ForLarge enterprises

Overage Rates

PlanPer-Minute Rate
Starter Plan$0.60/minute
Professional Plan$0.45/minute
Business Plan$0.42/minute
Growth Plan$0.40/minute

Add-on Services

ServicePriceDescription
Phone Numbers (Toll-Free)$10/month800/888 toll-free numbers
SMS Capability$0.02/messageTwo-way text messaging
Voice Cloning$0.40/minuteCustom branded voice
HIPAA Compliance$1,600/monthHealthcare-grade security
Priority Support$199/monthDedicated support channel

Schedule a Demo or Consultation

Want to see EternitAI Voice in action? Book a personalized 30-minute demo with our team:

During the demo, we'll show you live call examples, discuss your specific use case, and answer all your questions. You can also start your free trial immediately.

Book Demo on Calendly

EternitAI Voice - Product Information

What is EternitAI Voice?

EternitAI Voice is a state-of-the-art conversational AI platform that enables businesses to automate phone calls with human-like voice agents. Our platform handles both inbound and outbound calls 24/7, providing consistent, professional, and intelligent customer interactions at scale.

Technology Stack

Built on industry-leading technologies including Vapi (voice orchestration), ElevenLabs (premium AI voices), and Twilio (enterprise telephony), EternitAI Voice delivers sub-600ms response times with 99.9% uptime reliability.

Key Features

Natural Voice Quality

Ultra-realistic voices powered by ElevenLabs Turbo v2.5 technology

24/7 Availability

Never miss a call - your AI agent is always ready

Multi-language Support

Handle calls in 40+ languages with native accents

CRM Integration

Seamlessly connects with HubSpot, Salesforce, and 50+ platforms

Real-time Analytics

Track call performance, sentiment, conversion rates, and more

Custom Workflows

Design conversation flows tailored to your business needs

Appointment Scheduling

Direct integration with Google Calendar, Calendly, and others

Lead Qualification

Intelligent filtering and routing of prospects

Call Recording & Transcription

Full conversation logs for compliance and training

Sentiment Analysis

Real-time emotion detection and adaptive responses

Security & Compliance

Leveraging our AI2me Enterprise cybersecurity infrastructure, EternitAI Voice provides bank-grade security with HIPAA, SOC 2 Type II, and GDPR compliance. All conversations are encrypted end-to-end, with optional on-premise deployment for regulated industries.

Technical Capabilities

Voice Quality Specifications

  • Response Latency: <600ms (sub-second responses)
  • Voice Naturalness: ElevenLabs Turbo v2.5 (98% human-like rating)
  • Interruption Handling: Real-time detection and graceful handoff
  • Emotion Recognition: Detects frustration, satisfaction, urgency
  • Accent Support: 40+ regional accents available

Integration Capabilities

CRM Systems:

HubSpot, Salesforce, Zoho, Pipedrive

Calendars:

Google Calendar, Outlook, Calendly, Cal.com

Communication:

Slack, Microsoft Teams, Discord

Payment Processing:

Stripe, PayPal, Square

E-commerce:

Shopify, WooCommerce, BigCommerce

Ticketing:

Zendesk, Freshdesk, Intercom

Custom APIs:

RESTful API, Webhooks, Zapier, Make.com

Supported Languages

English (US, UK, AU, CA, IN)Spanish (ES, MX, AR)FrenchGermanItalianPortuguese (BR, PT)DutchPolishSwedishNorwegianDanishFinnishRussianUkrainianCzechGreekTurkishArabicHebrewHindiJapaneseKoreanMandarin ChineseCantoneseThaiVietnameseIndonesianMalayFilipino

Use Cases & Industries

Healthcare & Dental

Use Cases:

  • Appointment scheduling
  • Reminders
  • Patient intake
  • Insurance verification

Benefits:

  • HIPAA compliance
  • 24/7 availability
  • Reduced no-shows

Real Estate

Use Cases:

  • Lead qualification
  • Property inquiries
  • Showing scheduling
  • Follow-ups

Benefits:

  • Instant response
  • Lead scoring
  • CRM sync

Legal Services

Use Cases:

  • Client intake
  • Appointment booking
  • Case status updates
  • Payment reminders

Benefits:

  • Professional tone
  • Confidentiality
  • Bilingual support

Home Services

Use Cases:

  • Service booking
  • Emergency dispatch
  • Quote requests
  • Payment collection

Benefits:

  • After-hours coverage
  • Route optimization
  • Automated follow-up

E-commerce

Use Cases:

  • Order status
  • Returns processing
  • Product inquiries
  • Upselling

Benefits:

  • Cart abandonment recovery
  • 24/7 support
  • Multilingual

Financial Services

Use Cases:

  • Account inquiries
  • Payment reminders
  • Appointment scheduling
  • Fraud alerts

Benefits:

  • Secure
  • Compliant
  • Professional

Hospitality

Use Cases:

  • Reservations
  • Guest services
  • Concierge
  • Event booking

Benefits:

  • Multi-language
  • Personalization
  • High-touch experience

Education

Use Cases:

  • Student enrollment
  • Class scheduling
  • Parent communication
  • Event registration

Benefits:

  • Scalable
  • Informative
  • Empathetic

Inbound Call Handling Protocols

Standard Greeting Script

Thank you for calling [Company Name]. This is [Agent Name], your AI assistant. I'm here to help you with [primary services]. How can I assist you today?

Call Flow Structure

1

Greeting & Identification: Professional introduction with company name and agent identity.

2

Intent Recognition: Listen actively to understand the caller's needs.

3

Information Gathering: Collect necessary details (name, contact, purpose).

4

Service Delivery: Execute the requested action (schedule, answer, qualify, route).

5

Confirmation: Verify all details with the caller.

6

Next Steps: Clearly communicate what happens next.

7

Closing: Thank the caller and offer additional assistance.

Common Inbound Scenarios

Scenario 1: Appointment Scheduling

Agent asks:

  • Date preference
  • Time preference
  • Contact information
  • Reason for appointment

Followed by:

  • Confirms all details
  • Books in calendar
  • Sends confirmation (email/SMS)
  • Offers any questions

For immediate scheduling, callers are directed to:

https://calendly.com/eternitai001/30min

Scenario 2: Product Inquiry

Agent asks:

  • Which product/service
  • Specific questions
  • Budget/timeline
  • Contact information

Followed by:

  • Provides detailed information
  • Offers to send materials via email
  • Schedules follow-up or demo if interested

Scenario 3: Customer Support

Agent asks:

  • Account/order number
  • Nature of issue

Followed by:

  • Checks knowledge base
  • Provides solution OR escalates to human
  • Confirms resolution
  • Offers additional help

For complex issues requiring email follow-up:

team@eternitai.com

When to Transfer to Human

  • Customer explicitly requests a human representative
  • Complex technical issue beyond knowledge base
  • Emotional distress or frustration detected (high priority)
  • Legal or compliance-sensitive matters
  • High-value transactions requiring authorization
  • Unique situations not covered in protocols
  • After 2-3 unsuccessful attempts to resolve issue

Transfer Script:

I understand this requires specialized attention. Let me connect you with one of our team members who can best assist you. Please hold for just a moment.

Outbound Call Handling Protocols

Compliance First

CRITICAL: All outbound calls must comply with TCPA (Telephone Consumer Protection Act), GDPR, and local regulations.

Only call contacts who have provided consent. Honor Do-Not-Call lists. Call only during permitted hours (8 AM - 9 PM local time, unless otherwise specified).

Standard Outbound Opening

Hello, may I speak with [First Name]? This is [Agent Name] calling from [Company Name]. I'm reaching out regarding [specific reason]. Do you have a moment to chat?

Outbound Call Types

1

1. Appointment Reminders

  • Identify caller
  • Confirm appointment details (date, time, location)
  • Ask for confirmation
  • Offer rescheduling if needed
  • Provide preparation instructions
  • Confirm contact method for updates
2

2. Lead Follow-Up

  • Identify caller
  • Reference previous interaction
  • Confirm continued interest
  • Qualify needs and timeline
  • Answer questions
  • Schedule next step (demo or consultation)
  • Send follow-up materials to their email
3

3. Customer Satisfaction Survey

  • Identify caller
  • Explain purpose (2-minute survey)
  • Ask permission to proceed
  • Ask rating questions
  • Probe on any negative responses
  • Thank for feedback
  • Offer resolution if issues mentioned
4

4. Payment Reminders

  • Identify caller
  • Mention outstanding balance (amount, invoice number)
  • Ask if they'd like to make payment now
  • Offer payment options
  • Address any billing questions
  • Set payment commitment date
  • Send payment link if needed

Handling Objections in Outbound Calls

ObjectionResponse
I'm busy right nowI understand. When would be better for a 2-minute call? I can call back anytime.
Not interestedI appreciate that. May I ask what doesn't interest you? Helps us serve better.
How did you get my number?You provided consent via [website/event/partner]. Want me to remove you? I can do that now.
Is this a robot?Yes, I'm an AI assistant. I handle [tasks] effectively, but can connect you with a person if preferred.
Remove me from your listAbsolutely, noted immediately. You won't receive future calls. Anything else I can help with?

Common Questions & Objections

Pricing & Value Questions

QuestionAnswer
How much does it cost?
Plans start from $299/month for 500 minutes. The most popular plan is Professional at $899/month for 2,000 minutes. What's your call volume?
Why not hire someone?
A full-time receptionist costs $35-45K/year + benefits, works 40 hours/week. EternitAI Voice costs $3,588-$15,788/year, works 24/7, and never gets sick.
What if I go over?
Overage charges are $0.60/minute for Starter plans and $0.42/minute for Growth plans. You can upgrade anytime for better rates.
Do you offer discounts?
Annual billing offers 15-17% off (equivalent to 2 months free). Special pricing available for nonprofits/education. Growth plans receive volume discounts.

Technical Questions

QuestionAnswer
Will it sound robotic?
We use ElevenLabs, the most advanced voice AI (98% human-like). Most users don't realize it's AI. Want to hear a demo?
What about accents?
Handles 40+ accents/languages. Trained on millions of conversations and adapts in real-time with 95%+ accuracy.
If it doesn't understand?
Asks for clarification up to two times. If still unclear, transfers to a human or takes a message. All interactions are logged.

Security & Compliance Questions

QuestionAnswer
Is it HIPAA compliant?
Yes, with HIPAA add-on ($1,600/month) which includes encrypted calls, Business Associate Agreement (BAA), audit logs, and secure storage.
Where is data stored?
Data is encrypted on US servers (AWS/Google Cloud) and is SOC 2 Type II certified. Enterprise clients have regional/on-premise options.
Can calls be recorded?
Yes, with consent notifications. Recordings include transcripts, sentiment analysis, and encrypted storage.

Compliance & Security Protocols

Regulatory Compliance

TCPA (Telephone Consumer Protection Act)

  • Obtain prior express consent for calls/texts
  • Honor Do-Not-Call lists
  • Maintain internal suppression list
  • Restrict calls to permitted hours

GDPR (General Data Protection Regulation)

  • Obtain explicit consent for data processing
  • Provide right to access, rectify, and delete data
  • Maintain data processing records
  • Report data breaches within 72 hours

HIPAA (Healthcare)

  • Business Associate Agreement required
  • End-to-end encryption
  • Access controls and audit logs
  • Adhere to 'minimum necessary' standard
  • Established breach notification procedures

PCI DSS (Payment Cards)

  • Prohibit storing full credit card numbers
  • Use tokenization
  • Secure transmission protocols
  • Regular security audits

CCPA (California Consumer Privacy Act)

  • Disclose data collection practices
  • Allow consumers to opt-out of data sale
  • Provide data access upon request
  • Ensure non-discrimination for privacy choices

Data Protection Measures

End-to-end encryption for all voice calls
AES-256 encryption for data at rest
TLS 1.3 for data in transit
Multi-factor authentication (MFA) required
Role-based access control (RBAC)
Regular penetration testing and security audits
24/7 security monitoring and incident response
Automatic security patches and updates

Call Recording Consent

  • All call recordings must comply with state and federal laws
  • In two-party consent states (e.g., California, Florida), explicit permission from all parties is required

Standard Disclosure Statement:

This call may be recorded for quality and training purposes. By continuing, you consent to recording.

Integration & Setup Process

Getting Started - Simple 5-Step Process

1

Step 1: Sign Up

  • Create account at eternitaivoice.com
  • Choose plan
  • Enter billing information
  • Receive welcome email with credentials and the onboarding questionary
2

Step 2: We configure your agent

  • Name your agent
  • Select voice (Thousand of options or Voice customization)
  • Choose language (or Multilingual)
  • Set business hours
  • Upload knowledge base
  • Design conversation flow
3

Step 3: Get Phone Number

  • Choose local, toll-free, or international
  • Select area code
  • Purchase ($5-10/month)
  • Number provisioned instantly
4

Step 4: Integrate Systems

  • Connect CRM (HubSpot/Salesforce/etc.)
  • Link calendar
  • Set up webhooks
  • Configure notifications
  • Test connections
5

Step 5: Test & Launch

  • Test call scenarios
  • Review transcripts
  • Adjust conversation flows
  • Train on edge cases
  • Go live!

Available Integrations

CRM & Sales

HubSpotSalesforceZohoPipedriveCopperCloseFreshsales

Calendars

Google CalendarOutlookApple CalendarCalendlyCal.comAcuity

Communication

SlackMicrosoft TeamsDiscordTelegramWhatsApp Business

E-commerce

ShopifyWooCommerceBigCommerceMagentoSquareStripe

Support

ZendeskFreshdeskIntercomHelp ScoutFrontGorgias

Automation

ZapierMake.comn8nIFTTTIntegromat

Support & Training Resources

Knowledge Base

200+ articles and video tutorials

Email Support

team@eternitai.com

Response Time

  • Within 24 hours (Pro plan)
  • 4 hours (Business/Enterprise plans)

Additional Resources

  • Community Forum: Peer support and best practices
  • Webinars: Weekly training sessions on advanced features
  • Phone Support: Available for Business and Enterprise plans
  • Dedicated Success Manager: Available for Enterprise plans

Contact Information

Address

1040 Biscayne Blvd, Miami Fl 33132

Parent Company

EternitAI Group